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Compliance & Customer Care

SUPPORTING CONTRACTORS AT EVERY STEP

JAM is proud to have supported over 10,000 contract assignments across the globe. We work collaboratively with our contract workforce to help them achieve their career aspirations, through offering competitive and exciting contract opportunities alongside comprehensive compliance and customer support.

One Dedicated Point of Contact
One Dedicated Point of Contact
Compliance and Legislation Support
Compliance and Legislation Support
Recruitment & On-Boarding Support
Recruitment & On-Boarding Support
Online Timesheet System
Online Timesheet System
Weekly and Monthly Payroll Options
Weekly and Monthly Payroll Options
Contractor Events
Contractor Events
HOW WE CAN HELP
Limited Company Solutions
Limited Company Solutions
Umbrella Companies
Umbrella Companies
PAYE Solutions
PAYE Solutions
Consultancy Services
Consultancy Services

If your role is outside IR35 and you wish to work through your own limited company, then we can support you with advice on any insurances that you may need.

You will likely be the Managing Director, and be responsible for any taxation, accounting and legal requirements of the company. You may decide to appoint an accountant to help you with the running of the business.

Contractor Links & Guides
SUBMIT A TIMESHEET
How to submit a timesheet
IR35 Guidelines
Frequently Asked Questions

If you have any other questions, drop us a message and we’ll get in touch with you.

Which company documents should I send?

If you're working via a limited company (outside IR35 contracts only), you need to provide us with your certificate of incorporation, bank statement (on an official bank document, showing the company name and bank details), VAT certificate (if VAT registered) and proof of Professional Indemnity and Public Liability Insurance. We will also complete right to work checks, and  may also ask for additional details like ID, National Insurance number and other documentation if requested by the client.


If you go through an umbrella company you, your umbrella company will send across their company documents. We will also complete right to work checks, and  may also ask for additional details like ID, National Insurance number and other documentation if requested by the client.

Why do I need insurance?

Many clients will require this before they allow you onto site. This is because you or your limited company (depending on how you are working) is legally responsible for your actions. Whilst we have never known a client to take legal action against a contractor, should you be responsible for an incident causing significant damage or harm you could be held liable. Insurance provides you with peace of mind.

I can't see my assignment on InTime?

Your assignment should appear once you begin working on site. If you are yet to start, please check back on commencement. If you are already working and you cannot see your assignment, please contact JAM.

Can I claim expenses?

You should agree any recoverable expenses in advance, and it must be contractually agreed with all parties in advance. We will process any expenses once they are approved by the client, in line with any agreed expense processes. 

How to submit a timesheet

To enter a timesheet, you select Timesheets > Create through the navigation menu bar when on the homepage.


You will be prompted to select your placement from the drop down box in order to enter your timesheet as well as the period you are looking to enter time for. You can use the provide the calendar popup to help you select the correct date, in the event that no timesheet is available for that week ending please contact us.


After selecting the week ending, you will be presented with a blank timesheet similar to the below. If you are on a hourly rate, please enter the start/break/finish time and the total number of hours will calculate automatically. If you are on a day rate, please enter the unit value for that day 1 = full day, 0.5 = half day, 0.25 = quarter day.


If you require additional rates, click on the green plus to add a shift and select the appropriate item from the additional rate drop-down.
Scrolling down below the draft timesheet will also allow you to see the rate information for the timesheet being submitted.


If you do not want to submit the timesheet at that time you can ‘Save as Draft’ which will allow you to return and edit the timesheet. Once you have completed your timesheet, click on the ‘Save and Submit’ button and your timesheet will be sent to your Manager for approval. Your placement may be set to allow you to select a Manager to approve the timesheet from a pre-configured list, please select the relevant Manager if prompted.


Please note, once your timesheet has been submitted you will not be able to make any further amendments.

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